The transition of Bank of Heritage Isle to Police Bank continues but will now take place a little later in the year and your banking remains as it currently is. While our name is changing, the values you’ve come to rely on will remain the same. You can count on the same dedication to service and community that you’ve come to trust.
For nearly 60 years Bank of Heritage Isle has proudly served the community and Police Bank shares this 60 years of community focus and service. We remain 100% member owned and that commitment remains unchanged. Our profits will continue to be reinvested into valuable products and trusted service experiences for members.
The bank you trust, now with a new name
Your banking will continue without interruption after the transition.
- Your accounts, and BSB remain unchanged
- You can use your existing Internet Banking details to log into Police Bank Internet Banking
- There are no changes to fees or charges
- No change to your current loan interest rates
- All payee information and scheduled payments are unaffected
- You can continue to use your Bank of Heritage Isle Visa Debit or Credit cards without interruption. When your card is due for renewal, it will be replaced with a Police Bank-branded card
If you are already registered for Bank of Heritage Isle Internet Banking, your log-in details (membership number and password) remain unchanged.
You will be able to access Internet Banking through the Police Bank website, www.policebank.com.au.
If you are not already registered for Internet Banking, discover a secure, easy and convenient way to bank. Call us to register on 134 374 (Mon to Fri 8am – 6pm) and we’ll get you set up.
Here to help
If you have any questions, please contact our Australian based contact centre 134 374.
You’ll soon notice communications from Police Bank, and while our name is changing, our commitment to our members remains the same.
Your questions answered as our name changes to Police Bank
Will my banking be affected?
Your banking will continue without interruption.
- Your accounts, and BSB remain unchanged
- You can use your existing Internet Banking details to log into Police Bank Internet Banking
- There are no changes to fees or charges
- No change to your current loan interest rates
- All payee information and scheduled payments are unaffected
- You can continue to use your Bank of Heritage Isle Visa Debit or Credit cards without interruption. When your card is due for renewal, it will be replaced with a Police Bank-branded card
- Printed statements remain the same. All statements will progressively be rebranded to Police Bank.
How do I access or register for eStatements?
When the transition occurs eStatements will be accessed through the Police Bank website at www.policebank.com.au.
To register for eStatements, simply follow the instructions that you’ll receive in the letter enclosed with your first Police Bank statement.
You’ll receive this very soon by mail.
Does the way I access Internet Banking change?
When the transition to Police Bank is complete, you’ll need to access Police Bank Internet Banking.
All your accounts and payment details will be visible when you log in using your existing details – your member number and password.
How do I register for Internet Banking?
Call us on 134 374 and we’ll get you set up. Be sure to have your member number handy.
What happens to my existing payment arrangements?
All your regular payments, direct debits or direct credits information will be automatically migrated to Police Bank.
Saved payees will also be migrated and visible when you log into Police Bank Internet Banking.
Will my products change, will there be new fees and charges?
No. There are no changes to your banking products or fees and charges.
Will my member number and other details change?
There will be no changes to your member number. Your accounts and BSB number also remain unchanged. Make sure you know your member number – it’s your key to accessing services including Internet Banking, our Mobile Banking App and eStatements.
What will happen to this website?
After the transition to Police Bank, the Bank of Heritage Isle website will no longer be available, and you’ll need to go to policebank.com.au.
If you do visit this website, you’ll find some information on where to go and what to do next. Until then, you will be able to visit and use our site with no interruption.
